We at GlobalEnglish Corporation (“we”, “GlobalEnglish,” “our”, or “us”) are committed to the responsible use of your personal information and the protection of your privacy. This privacy policy applies to all the products and services on our web site www.englishcafe.com where we collect information on the web site or via e-mail.
We strongly encourage you to read this policy carefully. If you have any questions about our policy or our use of your personal information, please feel free to contact us by sending an email to privacy@globalenglish.com or by writing to us at English Café c/o GlobalEnglish Corporation, 8000 Marina Boulevard, Suite 810, Brisbane, CA 94005, USA, Attn: Privacy Officer.
We may update this policy from time to time to reflect changes in our use of your personal information and/or applicable law. Any changes made to our policy will be reflected in an updated policy (denoted by an effective date later than the one currently identified above) posted to our web site.
Collection and Use of Information
In order to provide our full range of services and provide the best customer experience for our customers, we may collect the following types of information:
User provided information. GlobalEnglish collects certain personal information from its users (such as your name, email address, telephone number, and mailing address). In addition, certain aspects of our web site require that you register in order to obtain a user name and password from us. We may retain and use those communications in order to process your requests, respond to communications or improve the quality of our customer experience. If you provide feedback via our web site or otherwise, we may also retain and use those communications for the same purposes. In order to purchase products or services from our web site, we may require you to submit a credit card for payment. We take reasonable steps to encrypt your credit card information as it is processed and stored on our servers. Further, the compensation features of the web site may require you to submit to a third party other personal financial information, such as your bank account or credit card information. Any personal information or other content that you voluntarily disclose online becomes publicly available and can be collected and used by others.
Cookies. GlobalEnglish also collects anonymous information by using “cookies”. Cookies are bits of electronic information which a web site can transfer to your hard drive to help tailor and keep records of your visit and activities at the site. Since cookies are only text files, they cannot run on your computer, be used to search your computer for other information, or transmit any information to anyone. Cookies allow web site operators to better tailor visits to the site to the visitor’s individual preferences. The use of cookies is standard on the internet and many major web sites use them. Your browser may enable you to delete or disable our cookie files. Deleting, disabling, or restricting the receipt of our cookie files may affect your ability to access certain portions of our web site.
Logs. By accessing our web site, our internet servers automatically record information your internet browser sends when you visit a web site. These logs may contain information such as your internet protocol (IP) address, browser version, domain name, language, date and time, the referring web site and information in your cookie files. We may also present internet hyperlinks to other websites in a format that enables us to track whether those links have been followed. We only use information in our log to provide services to you and to improve the quality and effectiveness of the services we offer.
We will only use your personal information (i) to provide our services or information about our services to you, (ii) for analysis in order to improve our services and operations, (iii) to develop products and services, (iv) to comply with applicable law, rules and regulations, and (iv) for the specific reasons outlined on our web site when we collect your information. Your account name (not your email address) may be displayed to other users when you upload content or send messages through our web site and other users can contact you through the internet and other media channels. We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your email address without further consent for non-marketing or administrative purposes.
If we use your information for a purpose different from those outlined above, we will ask for your consent prior to such use. You may choose to opt-out of such use at such time. We will not collect or use information we know to be related to confidential medical information, racial or ethnic origins, political or religious beliefs or sexuality tied to your personal information (collectively, “sensitive information”) for purposes other than those described in this policy, unless we have obtained your prior consent. You may also request we remove your personal information from our active systems at any time by contacting us at the email or street address noted above.
Information Sharing
We only share your personal information with third parties in the following limited circumstances: (a) we have your consent; (b) we provide such information to our subsidiaries, affiliated companies, or other trusted businesses or persons for the purpose of processing personal information on our behalf—we require that these parties agree to process such information based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures; or (c) we have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (i) satisfy applicable law, regulation, legal process, or enforceable governmental request, (ii) enforce our Terms of Use, including investigation of potential violations thereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues, or (iv) protect against imminent harm to the rights, property, or safety of GlobalEnglish, its users or the public as required or permitted by law. We may share certain aggregated, non-personal information collected from you (such as your browser type) with third parties in order to improve our services, but such information will not be sufficient to individually identify you. If you wish to revoke your consent to our sharing of your personal information, you may contact us at the email or street address noted above to request we discontinue sharing your personal information. You may not revoke your consent to our sharing of your information when such revocation would violate applicable law or a directive from a court of competent jurisdiction.
We do not share or sell your information to third parties for marketing purposes.
Access
We make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may review and request changes to your personal information stored on our active systems by contacting us at the email or street address above. We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical, or for which access is not otherwise required.
Security
We take reasonable measures to identify and prevent unauthorized access to our systems or unauthorized alteration, disclosure, or destruction of your personal information. We also restrict access to your personal information to only those persons who need to know the information in order to perform the services we offer. Your personal information may be stored on computer systems maintained by an agent or service provider of our company, each of which will be bound by agreement to protect the confidentiality of your personal information. Our computer systems are located in the United States of America, but the computer systems of our service providers may be located in another country. Your submission of personal information constitutes your consent to the transfer and storage of your information across international borders.
Data integrity
We only store and process your information for the purpose we collected such information or as otherwise described in this policy. We take reasonable steps to verify the information we collect is complete and accurate, but our ability to maintain the accuracy and completeness of such information is dependent on the users of our web site providing updated and corrected information to us as necessary. We review our information use practices as necessary in order to improve the services we offer.
Enforcement
GlobalEnglish regularly reviews its compliance with this policy. Please feel free to direct any questions or concerns regarding this policy or GlobalEnglish’s treatment of personal information by contacting us at the email or street address above. When we receive formal written complaints at this address, it is GlobalEnglish’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between GlobalEnglish and an individual.
Information from Children
Our web site is not designed nor directed at anyone under the age of 13, and we do not knowingly accept personal information from persons under the age of 13. If we become aware a person under the age of 13 has provided us personal information, we will discontinue the use of such information and remove it from our active systems.
Links
We may provide hyperlinks to third party controlled web sites on our web site. This privacy policy does not govern the use of such web sites.
Safe Harbor
We adhere to the US Safe Harbor privacy principles. You can find more information about the Safe Harbor framework or our registration at the Department of Commerce’s web site, http://www.export.gov/safeharbor/.
ENGLISHCAFÉ
PRIVACY POLICY
EFFECTIVE AS OF MARCH 18, 2009
We at GlobalEnglish Corporation (“we”, “GlobalEnglish,” “our”, or “us”) are committed to the responsible use of your personal information and the protection of your privacy. This privacy policy applies to all the products and services on our web site www.englishcafe.com where we collect information on the web site or via e-mail.
We strongly encourage you to read this policy carefully. If you have any questions about our policy or our use of your personal information, please feel free to contact us by sending an email to privacy@globalenglish.com or by writing to us at English Café c/o GlobalEnglish Corporation, 8000 Marina Boulevard, Suite 810, Brisbane, CA 94005, USA, Attn: Privacy Officer.
We may update this policy from time to time to reflect changes in our use of your personal information and/or applicable law. Any changes made to our policy will be reflected in an updated policy (denoted by an effective date later than the one currently identified above) posted to our web site.
Collection and Use of Information
In order to provide our full range of services and provide the best customer experience for our customers, we may collect the following types of information:
User provided information. GlobalEnglish collects certain personal information from its users (such as your name, email address, telephone number, and mailing address). In addition, certain aspects of our web site require that you register in order to obtain a user name and password from us. We may retain and use those communications in order to process your requests, respond to communications or improve the quality of our customer experience. If you provide feedback via our web site or otherwise, we may also retain and use those communications for the same purposes. In order to purchase products or services from our web site, we may require you to submit a credit card for payment. We take reasonable steps to encrypt your credit card information as it is processed and stored on our servers. Further, the compensation features of the web site may require you to submit to a third party other personal financial information, such as your bank account or credit card information. Any personal information or other content that you voluntarily disclose online becomes publicly available and can be collected and used by others.
Cookies. GlobalEnglish also collects anonymous information by using “cookies”. Cookies are bits of electronic information which a web site can transfer to your hard drive to help tailor and keep records of your visit and activities at the site. Since cookies are only text files, they cannot run on your computer, be used to search your computer for other information, or transmit any information to anyone. Cookies allow web site operators to better tailor visits to the site to the visitor’s individual preferences. The use of cookies is standard on the internet and many major web sites use them. Your browser may enable you to delete or disable our cookie files. Deleting, disabling, or restricting the receipt of our cookie files may affect your ability to access certain portions of our web site.
Logs. By accessing our web site, our internet servers automatically record information your internet browser sends when you visit a web site. These logs may contain information such as your internet protocol (IP) address, browser version, domain name, language, date and time, the referring web site and information in your cookie files. We may also present internet hyperlinks to other websites in a format that enables us to track whether those links have been followed. We only use information in our log to provide services to you and to improve the quality and effectiveness of the services we offer.
We will only use your personal information (i) to provide our services or information about our services to you, (ii) for analysis in order to improve our services and operations, (iii) to develop products and services, (iv) to comply with applicable law, rules and regulations, and (iv) for the specific reasons outlined on our web site when we collect your information. Your account name (not your email address) may be displayed to other users when you upload content or send messages through our web site and other users can contact you through the internet and other media channels. We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your email address without further consent for non-marketing or administrative purposes.
If we use your information for a purpose different from those outlined above, we will ask for your consent prior to such use. You may choose to opt-out of such use at such time. We will not collect or use information we know to be related to confidential medical information, racial or ethnic origins, political or religious beliefs or sexuality tied to your personal information (collectively, “sensitive information”) for purposes other than those described in this policy, unless we have obtained your prior consent. You may also request we remove your personal information from our active systems at any time by contacting us at the email or street address noted above.
Information Sharing
We only share your personal information with third parties in the following limited circumstances: (a) we have your consent; (b) we provide such information to our subsidiaries, affiliated companies, or other trusted businesses or persons for the purpose of processing personal information on our behalf—we require that these parties agree to process such information based on our instructions and in compliance with this policy and any other appropriate confidentiality and security measures; or (c) we have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (i) satisfy applicable law, regulation, legal process, or enforceable governmental request, (ii) enforce our Terms of Use, including investigation of potential violations thereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues, or (iv) protect against imminent harm to the rights, property, or safety of GlobalEnglish, its users or the public as required or permitted by law. We may share certain aggregated, non-personal information collected from you (such as your browser type) with third parties in order to improve our services, but such information will not be sufficient to individually identify you. If you wish to revoke your consent to our sharing of your personal information, you may contact us at the email or street address noted above to request we discontinue sharing your personal information. You may not revoke your consent to our sharing of your information when such revocation would violate applicable law or a directive from a court of competent jurisdiction.
We do not share or sell your information to third parties for marketing purposes.
Access
We make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may review and request changes to your personal information stored on our active systems by contacting us at the email or street address above. We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical, or for which access is not otherwise required.
Security
We take reasonable measures to identify and prevent unauthorized access to our systems or unauthorized alteration, disclosure, or destruction of your personal information. We also restrict access to your personal information to only those persons who need to know the information in order to perform the services we offer. Your personal information may be stored on computer systems maintained by an agent or service provider of our company, each of which will be bound by agreement to protect the confidentiality of your personal information. Our computer systems are located in the United States of America, but the computer systems of our service providers may be located in another country. Your submission of personal information constitutes your consent to the transfer and storage of your information across international borders.
Data integrity
We only store and process your information for the purpose we collected such information or as otherwise described in this policy. We take reasonable steps to verify the information we collect is complete and accurate, but our ability to maintain the accuracy and completeness of such information is dependent on the users of our web site providing updated and corrected information to us as necessary. We review our information use practices as necessary in order to improve the services we offer.
Enforcement
GlobalEnglish regularly reviews its compliance with this policy. Please feel free to direct any questions or concerns regarding this policy or GlobalEnglish’s treatment of personal information by contacting us at the email or street address above. When we receive formal written complaints at this address, it is GlobalEnglish’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between GlobalEnglish and an individual.
Information from Children
Our web site is not designed nor directed at anyone under the age of 13, and we do not knowingly accept personal information from persons under the age of 13. If we become aware a person under the age of 13 has provided us personal information, we will discontinue the use of such information and remove it from our active systems.
Links
We may provide hyperlinks to third party controlled web sites on our web site. This privacy policy does not govern the use of such web sites.
Safe Harbor
We adhere to the US Safe Harbor privacy principles. You can find more information about the Safe Harbor framework or our registration at the Department of Commerce’s web site, http://www.export.gov/safeharbor/.
Privacy (Café) 1.2 EN